Monix Pest Control

Messaging Privacy Policy & Terms and Conditions

Effective Date: August 3, 2026  |  Applicable to Arizona Residents and Customers

This Messaging Privacy Policy ("Policy") describes how Monix Pest Control ("Monix Pest Control," "we," "us," or "our") collects, uses, and protects information in connection with our SMS/text messaging program (the "Program"). This Policy applies specifically to our text messaging communications and is provided in addition to, not in place of, our general company privacy practices. It is intended to comply with applicable Arizona law, including Arizona Revised Statutes § 44-1278 (unsolicited text message restrictions) and § 44-1276.01 (text message do-not-call protections), as well as the federal Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices.

When you opt in to receive text messages from us, we collect:

• Your mobile phone number
• The date, time, and method of your consent (opt-in)
• Information you provide when scheduling or discussing pest control services (such as your name, service address, and appointment details)
• Message content and delivery records associated with the Program

We use the information collected through the Program to:

• Send appointment confirmations, reminders, technician arrival updates, and service-related notifications
• Respond to customer service inquiries submitted by text
• Send billing, account, and service-status updates
• Maintain records of consent as required by law

Text messaging originator opt-in data and consent will not be shared with any third parties. This includes all categories of personal information described in this Policy. Mobile information and opt-in consent are collected solely for the purpose of providing the Program and are not shared with or sold to third parties or affiliates for their marketing or promotional purposes.

Limited exceptions may apply where disclosure is required to operate the Program itself (for example, our SMS platform or telecommunications carrier, who process messages solely on our behalf) or where disclosure is required by law, subpoena, or other legal process.

Monix Pest Control maintains reasonable administrative, technical, and physical safeguards designed to protect the information collected through the Program from unauthorized access, use, or disclosure. We retain consent records and message logs for as long as necessary to operate the Program and to comply with legal, accounting, and regulatory requirements.

Consistent with Arizona's text messaging protections, you have the right to:

• Revoke your consent to receive text messages at any time by replying STOP (see Opt-Out Instructions below)
• Request confirmation of what mobile information we hold in connection with the Program
• Request that we correct or delete your contact information from the Program

To exercise these rights, contact us using the information in Section 7 of the Terms and Conditions below.

We may update this Policy from time to time to reflect changes in our practices or applicable law. The "Effective Date" above indicates when this Policy was last revised. Material changes will be posted to our website.

Program name: Monix Pest Control Customer Notifications.

By providing your mobile phone number and opting in, you consent to receive recurring text messages from Monix Pest Control related to appointment scheduling and confirmations, service reminders, technician arrival notifications, billing and account updates, and customer service communications. Message topics are limited to the categories described above; the Program does not send general marketing content unless you separately opt in to promotional messages.

Message frequency varies based on your scheduled services and account activity. You can generally expect to receive messages related to your active appointments and service history (typically 1–4 messages per month, more during active service periods).

Message and data rates may apply. Charges may be assessed by your mobile carrier depending on your plan.

By submitting your mobile number through our website, service agreement, or verbally to our staff (with written confirmation), you provide prior express consent to receive text messages from us as described in this Program. Consent to receive messages is not a condition of purchasing any goods or services.

You can cancel the Program at any time. Text STOP to any message you receive from us. After you send STOP, we will send you a one-time confirmation message that you have been unsubscribed. You will no longer receive messages from this Program. If you would like to rejoin, you may sign up again as you did the first time and we will start sending messages to you again.

For help at any time, text HELP to any message from us, or contact customer support at the information listed in Section 7 below.

Carriers are not liable for delayed or undelivered messages.

If you have questions about the Program, need help, or wish to exercise any rights described in Part I of this document, contact Monix Pest Control:

• Phone: [Insert Monix Pest Control customer support phone number]
• Email: [Insert Monix Pest Control customer support email]
• Mailing Address: [Insert Monix Pest Control business address]

Our data collection and use practices for this Program are governed by the Messaging Privacy Policy in Part I of this document. [Insert link to hosted privacy policy page].

Carriers are not liable for delayed or undelivered messages. Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon Wireless, and other major U.S. wireless carriers. T-Mobile is not liable for delayed or undelivered messages.

This Program complies with Arizona's restrictions on unsolicited text messages (A.R.S. § 44-1278), which require prior express consent before sending automated or commercial text messages to Arizona consumers. In accordance with Arizona law and the federal TCPA:

• We obtain express consent before enrolling any number in this Program.
• We honor opt-out requests made by any reasonable method, including the STOP keyword, and will cease messaging within a commercially reasonable time not to exceed the timeframe required by applicable law.
• We do not send messages to numbers registered on the Arizona or National Do-Not-Call Registry for purposes that would violate applicable telemarketing restrictions.
• We maintain timestamped records of consent for each enrolled number.

Monix Pest Control may update these Terms and Conditions from time to time. Continued participation in the Program after changes are posted constitutes acceptance of the revised Terms.

Legal Disclaimer

This document is a compliance template prepared to align with Twilio's A2P 10DLC campaign approval requirements and general Arizona and federal SMS messaging law as summarized from publicly available guidance. It is not a substitute for legal advice. Bracketed fields must be completed with Monix Pest Control's actual business information before publication. We recommend having final language reviewed by qualified legal counsel licensed in Arizona to confirm compliance with all applicable laws prior to use.